A few months ago I gave a presentation about integrating press into SEO campaigns, specifically how to use HARO and how it could be used efficiently by small businesses. Since then I’ve heard a lot of stories from people (including a lot of agencies, to my surprise) who have had significant difficulties getting picked up through HARO. Between our clients and our own brand, we’ve been successful in earning spots with brands like Coca-Cola, Northwood University, Entrepreneur.com, Nasdaq, and several others using HARO. Hopefully this post will help remedy some of the obstacles, and illustrate how to use HARO more efficiently.
If you’d like to skip ahead to the actual examples, here are the links:
What’s HARO exactly?
First off, HARO (Help A Reporter Out) is a service that sends out a free newsletter 3x per day covering the latest requests from journalists and reporters looking for sources as they write articles/ebooks/books, etc. Queries are sent in from journalists, business owners, marketers, entrepreneurs, and the like. The idea behind HARO is that “everyone’s an expert at something”, so the newsletters act as a matchmaker of sorts to try and match up these experts with journalists who need sources. What makes getting exposure through HARO difficult is the fact that there are so many experts (or at least people that think they’re experts) that respond to these requests. With so many people responding to any given request, it can be tough to make an impression.
How It Works
Obviously you’ve got to sign up for the service to get started. While you’re setting up your account, you’ll be prompted to specify which categories of emails you want to receive. For instance, there’s Master HARO (which includes every category), Business and Finance, High Tech, Biotech and Healthcare, Energy and Green Tech, Lifestyle and Fitness, Sports, Entertainment and Media, Public Policy and Government, Education, General, Giftbag, Travel, and UK. Depending on what your process and business is, you’ll probably want to customize this part.
The Nitty Gritty…Getting Your Pitches Accepted
The whole process of earning the ever-so-valuable editorial links and traffic from successful HARO pitches can be boiled down to 4 main points:
- Qualifying the request
- Being fast
- Being unique
- Keeping it short
Sticking to this “standard” will increase your chances of getting your pitches noticed and, ultimately, getting picked up.
Qualify the Request
You might think that responding to as many requests as you can would increase your chances of inclusion. I’ve actually found the opposite to be true. Using HARO as a link/traffic earner doesn’t do any good if you constantly reply to requests that aren’t good fits for your business. This is precisely why your first step should be to qualify every request.
Just like qualifying anything else in the online marketing arena, making sure a HARO opportunity is a good fit is all about context clues.
Name. I’ll usually Google the person making the request to see how much experience they have, find out if they contribute regularly to the media outlet in question, and get a feel for their social presence. Again, this is about context. The answers to all these questions will help you figure out what level of information they’re looking for and what kind of content they’ll expect (and favor).
Media Outlet. Sometimes this will read “Anonymous”. That’s usually a no-go for me. Anonymous could either imply that they can’t disclose who it is that they’re writing for or it could mean that they don’t want to disclose who they’re writing for. Either way it can be a risky and rather time-consuming process to reach out to these requests. Unless it’s seriously relevant, I’ll usually pass over these.
On the other hand, you might see Inc.com, Wall Street Journal, or USA Today in this field. In that case, you definitely want to make sure and read through the request. Earning your way onto sites like this with a good pitch can bring large amounts of referral traffic, help build great relationships, and of course, get you a valuable editorial link.
Deadline. This is one of those things that can make or break a HARO request when qualifying. If the request doesn’t give you enough time to respond with a well thought out message, or if you simply don’t have the time to reply immediately, you may just have to pass it up. Be aware, though, that short deadlines could increase your chances of getting your pitch included if you’re able to get back to them quickly with a well thought out response when others aren’t. I’ve seen deadlines as short a two hours, so make sure that you pay attention to when the information is needed; otherwise you may miss the window.
Relevancy. This should be a no-brainer: Make sure the request is relevant to your business. Replying with a pitch that isn’t relevant is just going to make the recipients frustrated, and in an industry that relies heavily on relationships, you definitely don’t want to become a thorn in anyone’s side.
Now that you know the request is probably a good fit, you want to make sure you respond quickly. A typical pitch count can be anywhere from 25 to more than 100 depending on how popular the outlet is. That means that the journalist is going to be inundated with pitches for hours and even days after the email gets sent out. Do you think it’s better to be the 2nd pitch that gets read or the 82nd? Exactly.
Obviously you’re not always going to be able to answer a query immediately. I’m in Dallas, and we’re on Central Standard Time. This means that I get the morning wave of HAROs around 4:45 a.m. I’m an early riser, but damn, that’s pushing it. Rarely am I able to respond within the first 30 minutes after the morning wave. The second wave comes through at lunchtime, and the third around 5 p.m. (I guess you have something to read when you’re stuck in bumper to bumper traffic?). Suffice it to say, there are going to be plenty of pitches that are just going to have to wait. Even if I can’t respond to the request right away, though, I’ll star it in my inbox and save it for later.
Given that you are probably not a full-time HARO stalker like me, you will want to make sure to have some type of reminder system in place to help you respond as quickly as possible to any promising queries that come through when you’re not available to respond. Personally, I star all my emails that require action so that they appear at the top of my inbox. This way I’ll remember them the very next time I look at my inbox.
It’s important to remember here the number of responses you’re going to be competing with. In addition to being fast, you also want to do your damnedest to be unique. It’s just like us when we come across content—it’s got to be something with character, pizzazz, sheer awesomeness, and without fluff, for us to stick around and read the whole thing right? Your HARO pitch needs to be the same.
Along with your topical response, try and mention other qualifications that relate to the request. Perhaps you were interviewed or quoted on this subject before. If so, don’t hesitate to give them the where and when. Maybe you’re a blogger who has “in the trenches” experience with the request in question. Again, don’t be shy about letting them know. Just like you have to qualify the requests, the journalists have to qualify you. Make sure you give them a reason to be interested.
This can be likened to trust signals on your landing pages. You have only a brief time to make a trustworthy and convincing impression with the traffic that clicks through, so you want to do everything in your power to convert (don’t try to use attachments to achieve this—they won’t go through the HARO email system).
I was blown away when I read a post earlier this year on Buzzsumo about how journalists like to get pitched. It amazed me how many people thought that sending over a novel as a pitch was a good idea. Why would you do that? It’s like waving a giant text flag that says, “Go ahead and delete me. I’m going to take 10 minutes to read and you’re probably going to hate yourself afterwards.”
Responses generally aren’t going to be lengthy; the requests themselves will often say as much. My general rule of thumb (if there’s not a word count) is to say as much as I need to pitch them – no more. Keeping the pitch brief and full of substance increases the chances of your pitch being read, and can even serve as a foundation for a followup if it’s needed (think: leave them wanting more, just as you would in your newsletters).
Will there be responses that end up being longer? Of course. But keep it meaty, and realize that your pitch isn’t the only one they will be reading.
Real Life Example #1 – The Common Desk
First off, let me give you some context and tell you the logistics of how we undertake this process with our clients. We train clients on these four points and why they matter, as well as show them examples of previous successful requests. Instead of using personas to respond on behalf of our client, we forward any relevant requests to the clients themselves right away. This ensures that the quality of information is as high as it can be. Obviously we face some obstacles in getting clients to take the time to respond, but hey, that’s life.
The Common Desk is a coworking space in the Deep Ellum neighborhood of Dallas. We worked with the owner to make sure that he kept these four points in mind when responding to a request we sent him, and we were off to the races. Fortunately, he already had a good feel for how to market himself, so this made our job a whole lot easier.
In February, we came across this request:
Remembering the qualifying step, we can see that this request is certainly from an actual person/journalist at a popular outlet, that we had enough time to respond, and that the subject matter was very relevant.
In this case, Darren was welcoming of the opportunity to simply get in touch with people at the space. It’s been my experience that many journalists, writers, etc., expect to get a certain volume of responses from companies that are acting on behalf of clients, and in some cases even prefer it. Just tread softly and make sure that they are ok with you responding for the client initially. Otherwise it will be an instant turn off. I responded with the following:
I sent this response about 10 minutes after reading the request, definitely fast enough to be one of the responses closer to the top of the pile. And aside from including some social links, this reply is only about 3 tweets worth of info to read. That covers fast, and brief…
For unique, I made sure to include relevant affiliations and places where The Common Desk had already been covered. This is unique in the sense that many of the other respondents were unlikely to have similar mentions.
Darren was receptive to our response, and a few days later the post went live. We were in good company and certainly pleased with the outcome. The piece continues to drive traffic to this day and, of course, is a valuable link.
Real Life Example #2 – MightySkins
This particular request was easily qualified. It’s very relevant, includes an authentic author, gave plenty of time to respond, and was for a credible outlet.
It happened that we had just wrapped up a conversion rate optimization collaboration with Uplift on MightySkins and had some preliminary results that were worth sharing. I reached out to Michelle and let her know the situation:
As you can see, this response is not quite as brief as the previous pitch. However, in this case it can be easily justified since the reply was informative and addressed what she was looking for specifically.
As for being fast, I was able to reply within 5 hours. The request was in the morning HARO, so I received it at 4:30 a.m. and replied by 9:30 a.m. Not quite as fast as the previous example, but she probably wasn’t up that early either.
In my experience, one of the best ways to be unique is to be revealing and transparent. Presumably, everyone responding to this particular request is going to to have good results, so I knew that might not be enough for this pitch. That said, I took the transparent approach and was up front about some of our weak spots as well, a point I was confident would set this pitch apart.
As I found out later, Michelle has written a post about the do’s and don’t of pitching, as seen from her point of view, and it turns out she’s a fan of statistics in the pitches she receives. Lucky me 😉
A couple weeks after sending over the pitch and coordinating on the details, we were delighted to see the completed post. Our experience was included in a business analytics series so it fit in nicely.
Remember to leverage!
Similar to how we think about content assets, having press in notable outlets can serve as a crucial trust signal and can help increase your presence, boost sales, or even help brainstorm blog content ideas for later. So it’s important that you don’t think you’re finished just because you were successful in getting a mention.
- Press pages
After I gave the aforementioned presentation, I was asked, “I’ve gotten a lot of press, but what can I do with it?” “Press pages” was my immediate response. I think press pages are a hugely underrated sales tactic for many online businesses. Hell, even our site could do this more effectively. Keep in mind, journalists will often look for a page like this when determining your credibility. Don’t be afraid to get creative—just look at Pulse and Mapbox.
- Using press for more press
If you have a good enough story that gets mentioned somewhere, it’s entirely possible to leverage it to get picked up somewhere else. This is very advantageous for us marketers because it means we can create a snowball effect if we do a good job at getting the word out. The Common Desk example is a perfect representation of this. After we secured the successful mention, The Dallas Morning News thought the article was interesting and published this article on the same day.
Make sure you don’t limit yourself to only major outlets, though. Reach out to smaller locations as well. Bloggers, smaller online papers, and current contacts are all likely to be interested and will be a bit easier to get coverage from. (If your client is local, reach out to businesses and bloggers in your area.)
- Make sure and follow up
This is key. Building a relationship with people who have initially published what you have to say makes them good candidates for assets down the road. If it’s in their field, they’ll be a lot more likely to help promote your piece on their blog or via social media. No doubt, you have a black book of guest blogging locations; do something similar with your HARO contacts.